Privacy Policy

This Privacy Policy explains how SigScout ("we", "us", "our") collects, uses, shares, and safeguards information about you when you use our websites, products, and services (collectively, the "Services"). By using the Services, you agree to the practices described here.

Information We Collect

We collect the following categories of information:

• Account and contact data: name, email, company details, and communication preferences.
• Usage data: product interactions, logs, device identifiers, IP address, browser type, and pages viewed.
• Transactional data: subscription tier, billing status, and payment confirmations (payment details are handled by our payment processor).
• Support content: messages you send to our team and any attachments you provide.
• Signals you choose to ingest: datasets, alerts, and workflow definitions you upload or configure.

How We Use Information

We use your information to:

• Provide, maintain, and improve the Services and features you use.
• Configure and deliver alerts, analytics outputs, and workflow automations you set up.
• Personalize experiences, including recommendations and onboarding guidance.
• Communicate with you about updates, security notices, and support responses.
• Monitor, prevent, and detect fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our agreements.

How We Share Information

We share information in these limited situations:

• Service providers: trusted vendors that support hosting, analytics, communications, and payments, bound by confidentiality obligations.
• Enterprise customers: if your access is provisioned by your employer or organization, certain usage data may be shared with your administrator.
• Legal and safety: to respond to lawful requests or protect rights, safety, and integrity of the Services.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protections.

We do not sell personal information.

Data Retention

We retain information while your account is active and as needed to provide the Services. We may retain certain data to meet legal obligations, resolve disputes, and enforce agreements.

Security

We employ administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; please use strong passwords, enable available security controls, and notify us of any suspicious activity.

Your Choices

• Account settings: update profile details and notification preferences in your account.
• Opt-outs: unsubscribe from marketing emails via the link in the message; transactional and security notices will still be sent.
• Access and deletion: contact us to request access to or deletion of your personal information, subject to applicable law.

International Transfers

We may process and store information in countries outside your own. We use appropriate safeguards when transferring data across borders where required.

Children

The Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or via email. The "Last updated" date reflects the latest revision.

Contact

If you have questions or requests, contact us at privacy@sigscout.com.